AI telephonyAlpenVoice
Your AI phone assistant for Swiss SMEs.
Answers calls, handles questions and books appointments - around the clock, in German, English, French and Italian.
alpenvoice.recica-solutions.ch- languages, detected automatically
- 4
- reachable, public holidays included
- 24/7
- to the first test call
- 10 min
- data on servers in Germany
- EU
AlpenVoice is our AI phone assistant for Swiss SMEs: it answers calls, handles questions and books appointments - at night, at weekends and on public holidays too. After every call a summary lands in your inbox.
A phone that always picks up
In short: No busy tone, no hold queue, at night and at weekends too.
AlpenVoice takes the call when nobody in the business can get to the phone: at the busiest hour, at night, at weekends, on public holidays.
The agent works out what the caller wants, answers questions, checks the calendar and confirms the appointment. Afterwards you get a summary with the outcome, the details it captured and the transcript - by email and in the dashboard.
Four languages, your number
In short: The agent hears which language someone speaks and answers in the same one.
German, English, French and Italian, with a natural Swiss voice (de-CH). In German it answers in standard German.
You get a Swiss +41 number or connect the one you have. What it needs to know you upload as PDFs, websites or FAQs. When it is unsure it hands over to your team - by webhook, by email or directly.
Data in the EU, run from Neuhausen
In short: Stored in Germany, run by us in Neuhausen am Rheinfall.
Recordings, transcripts and user data are stored on ISO 27001 certified Hetzner servers in Germany. The AI services run on Microsoft Azure, everything is encrypted in transit and at rest, and operations are designed around the DSG and the GDPR.
For integrations there is a REST API and a webhook for every call event - into a CRM, a calendar or, through Zapier, your own systems.
What's inside
- Available around the clock, weekends included
- DE, EN, FR and IT with automatic language detection
- Swiss +41 number, or connect your existing one
- AI summary after every call
- Knowledge base from PDFs, websites and FAQs
- Outbound campaigns with CSV lead import
- Data on ISO 27001 servers in Germany (EU)
Who AlpenVoice is built for
Restaurants and hospitality
Reservations, takeaway orders and opening hours, even at the busiest hour.
Medical practices and clinics
Appointment bookings, patient questions and call-backs, around the clock.
Real estate
Qualifying enquiries, arranging viewings, giving details on properties.
Trades and services
Taking orders, scheduling jobs, answering status questions.
Frequently asked questions
What is AlpenVoice?
An AI phone assistant for Swiss SMEs. It answers incoming calls, handles questions from your knowledge base, books appointments and sends a summary after every call. Outbound calls work too, for instance for campaigns with a list of contacts.
Does the agent speak Swiss German?
It speaks with a natural Swiss voice (de-CH) and answers in standard German, as well as English, French and Italian. It detects the caller’s language automatically. Genuine Swiss German dialect is not part of the standard offer.
Can I keep my existing phone number?
Yes. You connect an existing +41 number or get a new Swiss one. Activation takes up to 24 hours.
Where is the data stored?
On ISO 27001 certified Hetzner servers in Germany (EU). The AI services run on Microsoft Azure, and all data is encrypted in transit and at rest. The details are in the AlpenVoice privacy policy.
How can I try AlpenVoice?
After signing up you get CHF 20 of starting credit, enough for around 20 minutes of calls, with no credit card needed. It takes about 10 minutes on average to reach the first test call. Current prices are on alpenvoice.recica-solutions.ch.